As with every new version of Sales Cloud, there are quite a few R12 analytics enhancements. And as Analytics is one of my favorite subjects, I off course had to test and try all of them.
The easiest new analytics feature to discover is the set of service infolets that come with Engagement Cloud. They get they own service infolet page next to the sales infolet page. A new service infolet is added to Engagement Cloud in exactly the same way as a new sales infolet is added.
Infolets in Sales Cloud give the end user to get an overview of their key performance indicators. Drilldowns can be added to drill from an infolet into more detailed reports and dashboards. As of release 12, end users can access dashboards directly without having to drill into an infolet first.
Here are a few examples screenshots of what is possible when configuring the additional dashboards.
Oracle has expanded dramatically their analytics offering over the last couple of years as additional BI tools have been developed. One of these new BI offerings is Data Visualization Cloud Service.
Data Visualization Cloud Service (DVCS) is not part of Sales Cloud but can act as a fantastically complementing data exploration solution. In order to give any Sales Cloud user a head start when adding DVCS to Sales Cloud, Sales Cloud release 12 comes with out of the box content for DVCS. Without having to export any data from Sales Cloud (as DVCS can consume Sales Cloud data directly), as part of the R12 analytics enhancements, a set of out-of-the-box Sales Cloud related reports and dashboards can be used by DVCS users.
Here are a only few examples of the available analysis’ that the content pack for DVCS with Sales Cloud release 12 offers.
Contact and Activity Analytics Sidetabs
Have you noticed how we can add additional tabs on a list screen? These additional tabs are ideal to add reports and dashboards that give insight on the related list in a completely different way.
Notice in the screenshot below, how on the opportunity list screen, an additional analytics tab provides deeper inside in the opportunities in order to better understand them.
Such additional side tabs on list screens have now been made available in release 12 also contacts and activities.
New Subject Areas
As with every release of Sales Cloud, new functionalities are accompanied by new reporting subject areas.
Here is an overview of the new subject areas that come with Sales Cloud release 12:
- Engagement cloud subject areas
- Service – CRM Service Requests Real Time
- Service – CRM Service Request Resource Real Time
- Service – CRM Service Request Messages Real Time
- Partner relationship management subject areas
- Sales – CRM MDF Budget
- Sales – CRM MDF Claim
- Sales – CRM MDF Claim Settlement
- Sales – CRM MDF Request
- Sales – CRM Opportunity Partner
- Sales – CRM Partner Business Plan
- Sales performance management subject areas
- Participant Performance Subject Area
Custom Subject Area Enhancements
Last but not least, the way we can expose custom objects defined in App Composer for reporting has been fine tuned as part of the R12 analytics enhancements:
- M:1 relationships can now be chosen as related objects, rather than child objects.
- When creating custom subject areas, implicit facts no longer need to be defined as this step has been automated for you.
- Aggregate account, partner, territory, and resource hierarchies in reports when joining standard and custom subject areas.